What’s NOT Being Said

Friday 8:40 – 9:40 AM

Session Description

One of the biggest myth’s regarding communication is that 100% of it exists in body language, tone and words. Miscommunication occurs because we fail to acknowledge, address, or assess what’s not being said in a conversation. The overall effectiveness of the HR professional won’t be based entirely on knowledge, but on how well one is able to communicate and implement that knowledge. The ability to communicate effectively is a requirement of today’s HR professionals. Communication works best when your intention is clear, your audience is engaged, and your verbal and nonverbal behavior are respectful. To build and maintain trust with others, it requires that you become aware of and manage emotions. Even when addressing difficult situation, showing patience, perseverance, and accountability can get communication back on track and reach mutual understanding and agreement.

Learning Objectives

  1. Interpersonal Communication that builds trust – Determine the primary intent within communication and choose the approach best suited for every audience. This requires an understanding of not just the words being used but also of the surrounding context that gives the words their intent and meaning
  2. Become a receptive communication listener – Ensuring the HR professional becomes a trusted advisor to employee and management alike, it requires that she be receptive to others by listening, asking clarifying and discovery questions, and adopting an open, learning mind-set
  3. Conquer communication challenges – The best way to address a potential conflict is to be aware that it is potentially being created. Learn to communicate messages that are likely to be difficult for your audience to hear, and understand techniques for fixing or improving communications that may be strained.


Pete Smith

Pete Smith is the best selling author of Dare to Matter, and has been called “one of America’s leading personal and professional development coaches.” He is a sought-after international speaker and trainer in the fields of leadership, management, personal growth and development. His energetic, edgy, and interactive style is complimented by his ability to provide practical takeaways that actually work, while having a little fun in the process.

He is a board member of the HR Alliance DC and a director in the Association for Talent Development’s DC Chapter. He is the creator of multiple leadership and management development programs, including the Rockstar Manager and the Expect to Win leadership program.

Formerly, Pete was the Operations Executive at one of the largest non-profit, alternative schools in Northern Virginia. During his tenure, he helped increase the total income, employee base and client base by over 102%. He helped increase the average employee tenure by 74%, and saved the organization over $420,000 in turnover costs during that time.

In January 2017, his book, Dare to Matter, was listed as the #2 Amazon Best Seller in the Business Motivation and Self-Improvement category.